Find answers to your questions here.
Shipping: Your order will be sent out on average within 3 – 5 business days of ordering.
Estimated shipping delivery times: Europe 6-8 business days; USA 3-4 business days.
International shipping: International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.
Order never arrived: If your order didn’t end up arriving, be sure to let us know! First, please check your shipping confirmation and check that you had entered the correct address.
If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost. If the shipping address was correct, get in touch with us at email@example.com noting your order number.
We’ll see what can be done to help.
Size: Our clothes are cut for a fashionable shape. Most of our garments fit a little snug to flatter almost any body type. If you are unsure about the appropriate size, we recommend you order the next size larger.
Return any unworn, unwashed or defective merchandise by mail within 14 days of the order shipment date. Returns will be refunded to the original form of payment.
Damaged items: The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time!
Wrong size: If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart.
Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at firstname.lastname@example.org and we’ll let you know what your next steps are.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.